Lower Gate Glamping

Terms and Conditions

By booking with us you are agreeing to our terms and conditions.
BOOKING, PAYMENTS & CANCELLATION: Our website booking system will automatically take a 25% deposit for bookings that are more than 30 days in advance, subsequently you will receive an email reminder & payment link for the final payment. 30 days prior to arrival. For stays that are within 30 days of booking the payment is in full.
For bookings that are more than 30 days away a cancellation fee of 15% will be deducted from the refund of the deposit to cover costs & administration. For cancellations within 30 days of your arrival date we will try to re-sell your booking & if we do we will refund in full less 15% costs/admin fee. If we are unable to re-sell your booking no refund will be payable, therefore in order to cover unforeseen circumstances, we strongly recommend that you take out cancellation insurance or check your annual travel insurance policy to cover any spent cost should you cancel for any reason.

PRICES:
The price quoted is per tent and includes bed linen for all occupants. You are able to book an additional fourth bed which is a roll out mattress and is charged at £25, the bedding will also be included in the price. We do reserve the right to alter prices at any time. However, prices stated on booking confirmation will be honoured.

DOGS:
You are very welcome to bring your furry friends, we charge an additional £15 per dog per stay and will allow a maximum of 2 per tent.
Just a few rules;
 • Dogs to be kept on leads at all times whilst in the camp site.
 • Please clear up after your dog and use the dog bin provided.
 • No overly noisy dogs please.
 • Dogs must not be left in the tents without their owners.

CHILDREN:
We are a family glamping site so children are always welcome. For the child (or extra adult) using the extra third bed an additional £25 is charged per night. Children under 2 years go free.
Our guests come to take a break and relax so we just ask that children are well supervised (we have 8 grandchildren so know how hard that can be!).
Please ensure that your children stay within the camp site unless with an adult, there is open water around the farm, so you need to be careful.

ARRIVAL/DEPARTURE:
Your tent will be available to you from 2.30pm on the day of arrival. Please do not arrive earlier as we need all of the time available to clean in-between guests, similarly we need to be sure that all guests have left by 10.30am in order to have sufficient time to implement the new post Covid-19 cleaning regime.

SMOKING:
Smoking is prohibited in all of the tents or buildings.

FIRE REGULATIONS:
Tea lights and candles are strictly forbidden inside or outside. Frontier stoves are provided for you to cook on and keep warm inside the tents but please take care when heating and cooking - following the instructions provided! Each tent also comes with its own fire pit and BBQ. We encourage you to enjoy an open fire watching the stars and cook in the open air. You can purchase wood from us on site. We do not allow fireworks or Chinese lanterns to be used on site at any time.
 • Fire point - This is situated outside the barn next to the fire assembly sign.
 • Fire blanket/extinguishers - These are provided in each tent and are for emergencies only.

DAMAGE & BREAKAGES:
Please take care when staying at Lower Gate Glamping. You are responsible and liable for any breakages or damage that you cause to the tents or its contents. Please report any incidents when they occur. We reserve the right to charge for repair or replacement of broken or damaged items. Please leave your tent clean and tidy, we reserve the right to make an additional charge for cleaning if tents are left unreasonably dirty.

NOISE:
Lower Gate Glamping is a tranquil place where our guests should be able to relax. However, we do want you to have fun and so just ask that noise is kept to a minimum particularly in the evenings and specifically after 10.00 pm. Please do not bring amplified music of any sort & respect other guests. We reserve the right to instruct guests to leave the site without notice or recompense/refund if they are disturbing the peace & enjoyment of others.
Please note that we do not take Hen or Stag parties without special arrangement.

ADDITIONAL DAY/EVENING GUESTS:
Please do not invite additional day or evening guests on site without specific prior arrangement.

RECYCLING & WASTE:
 We have provided recycling and waste bins and ask that guests help us adhere to our green policy of reducing waste that needs to go to landfill. Please also ensure that taps are turned off after use.

PARKING LIABILITY:
Limited parking facilities are available on site but vehicles and their contents are left at the owner’s risk. We can not accept any liability for any damage whilst on site.

Events beyond our control
We will not be responsible for any failure to perform our obligations under these terms and conditions that are caused by an event outside our control.
An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic/pandemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.

Contact Info
Phone: 07714 547646
Email: hello@lowergateglamping.co.uk

Address: Lower Gate Glamping, Lower Gate Farm, Battle TN33 0NA